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AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there gabbalba03 - sorry to hear about this.

 

Can you please let me know your ticket ID so that I can look it up in our system too?

 

Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.

 

As for the refund itself, have you reached out to your bank for more information perhaps? 

gabbalba03's avatar
gabbalba03
Explorer | Level 3
11 months ago

hi! thanks for responding

 

here's my ticket number : 23057438

 

here's the error i get from email when i try to reply on that ticket

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for the updates gabbalba03 

     

    In that case, can I send you an email to have a further look internally at this point? 

    • gabbalba03's avatar
      gabbalba03
      Explorer | Level 3
      11 months ago

      Yes ofcourse. This is the email i used to make the transaction :[removed per the Community's Guidelines] 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for the cooperation gabbalba03 - you've got :envelope: 

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