We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Sscn's avatar
Sscn
New member | Level 2
4 years ago
Your instructions do not give me an option to cancel or downgrade my Dropbox plus account. I have also tried doing it through the App Store but that was unsuccessful too. I have spent two days trying to sort this and also visited my local Apple Store without any success. This is causing me much unnecessary stress. I want this account cancelled from this minute- 11:07 Tuesday April 6th 2021.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi there Sscn, thanks for joining us on this thread. 

    If you upgraded your subscription through your iOS, you must cancel your subscription through iTunes.

    You'll find more information about it, here. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions