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Cali27girl's avatar
Cali27girl
New member | Level 2
5 years ago
I was directed to try a FREE TRAIL through a website called Great RV escape. At the time it stated that I could cancel on or before March 25. I tried directly with you and my acct is no where to be found. You charged me $13.02 on March 25. Please direct me how to cancel. My next step is to go to my bank and have a stop pymt for fraud acct activity. Jere Tudor
  • tkhemraj's avatar
    tkhemraj
    New member | Level 2
    5 years ago

    I have had the same problem. I was charged $119 for the yearly subscription even though I did not authorize. I have been trying to cancel but no one is responding. The description Dropbox gives for unsubscribing is also inaccurate. I can only conclude the company is doing this deliberately to bleed our money. I did not subscribe via a mobile device. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey tkhemraj, thanks for reaching out to us. 

       

      If you haven't upgraded using your mobile device, you can contact our team from this link via a private browser, without signing in to a Dropbox account. 

       

      Cheers!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for posting here JoepdeWildt!

         

        While you no longer have access to the email used for the Dropbox account, can you clarify for me if you can still access the Dropbox account?

         

        Let me know!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there Cali27girl, I'm sorry to hear about that!

     

    Due to the nature of the case, we'd need to continue through our Support channel to assist you with this.

     

    Please reach out to our Support team from here and they'll be able to look into this with you.

     

    If you need anything else in the meantime, please give me a nudge here.

     

    Thanks!

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