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Forum Discussion
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.
It has only recently renewed but as my work situation has chan...
Don't worry. I spent 3 days talking to both Dropbox and Adobe support and neither could help me. I went through every department possible. The last agent, from Adobe, told me that this was not a discount that they give, that they could only offer Acrobat instead.
I followed all the steps. I unsubscribed from my current dropbox plan, waited for it to expire, and there was no change, the same error appears "The cash code can’t be applied, please contact sales for more information."
My recommendation is that you save yourself the time and frustration, and continue paying Dropbox at full price, or find another cloud storage provider. I don't understand how a company is not able to offer what it advertises on its own official website. Shameful.
I got email from Dropbox team:
According to my understanding, you are trying to activate the 50% off as a benefit of having an Adobe subscription.
I'm very sorry, but the only Adobe-related discount had expired a couple of weeks ago.It's so funny. Dislike Dropbox for this.
yes, it's messed up. I'm glad I made this post as it's clearly an issue many have had and I'm sure hundreds more who haven't progressed to commenting here.
Hopefully Adobe and Dropbox will work this out so as to retain loyal customers. There are so many other file sharing / storage providers out there. Adobe are offering a deal with WeShare and they have the T&Cs clearly on their site. So to me this seems like it's a Dropbox issue.
