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Forum Discussion
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.
It has only recently renewed but as my work situation has chan...
I'm having an issue in regards to this, also. New Dropbox user and decided to try it due to the tempting 50% off Adobe offer.
I'm on the Essentials plan. It automatically started with a month's free trial that ends on Nov 6th, even though I just wanted to pay for the year. Found an email that states the charge after the trial period ends is £199.00 yearly. I just looked at the universal Dropbox pricing and it's £199.00 yearly - so my 50% discount hasn't been applied. I can't seem to locate the chatbot on the site either - just keep getting sent around in circles saying my plan doesn't support live chat, yet my plan spec says email/live chat is supported. Confusing. Any help would be greatly appreciated. Don't want to have to cancel after the trial period as I'm enjoying the software, but feel I've been duped into paying full here.
Rich
Super User II
Super User II
oliversuchomski wrote:
... just keep getting sent around in circles saying my plan doesn't support live chat, yet my plan spec says email/live chat is supported.
A trial plan typically doesn't include the support options that the equivalent paid plan includes. Probably because people would just add a trial to their account, contact Support, and then cancel the trial without being charged. However, you can still contact Support for billing issues by entering a ticket.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
It's my first time using it, but I keep getting the following error.
" Cash codes are not applicable. Please contact your sales team for more information."
What kind of error is this?I'm having the same issue! I currently have a Dropbox Basic account, but I also have an Adobe Creative Cloud subscription that says I can get 50% off Dropbox Plus. When I try and redeem the offer, the following message pops up: "The cash codes can't be applied, please contact sales for more information." I tried to contact sales but they sent an automated response that routed me here.
I am having the same problem and had a chat with Dropbox. They told me to contact Adobe, but their webpage clearly states:
What do I do if I cannot redeem an offer?
You'll need to get in touch with the partner using contact details from their website.
I wrote to Dropbox again with that information, but never got a reply. 😞
- Hannah
Dropbox Staff
Hey Janny_, can you check your plan page and let us know what kind of plan you're signed into?
Are you on a paid subscription?
Hello, I'm facing the same ("cash codes are not applicable") problem. I was using Dropbox Plus until yesterday, but that plan ended and I'm now using Basic.
