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jenoschae's avatar
jenoschae
New member | Level 2
11 days ago

How can I get a refund for an annual plan?

I am seeking a refund for the annual subscription that we were recently charged.  My 11 year old daughter uses Drop box for school and was supposed to stay on the free trial option, but we must have ...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our Community today, jenoschae.

 

I’d like one more detail before assisting further; when upgrading your daughter’s Dropbox account, did you do it via Google Play/iTunes or directly on www.dropbox.com? 

 

Let me know.

jenoschae's avatar
jenoschae
New member | Level 2
6 days ago

It was on dropbox.com. thank you for looking into this, Jen

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