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jenoschae's avatar
jenoschae
New member | Level 2
11 days ago

How can I get a refund for an annual plan?

I am seeking a refund for the annual subscription that we were recently charged.  My 11 year old daughter uses Drop box for school and was supposed to stay on the free trial option, but we must have ...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 days ago

Thanks for posting on our Community today, jenoschae.

 

I’d like one more detail before assisting further; when upgrading your daughter’s Dropbox account, did you do it via Google Play/iTunes or directly on www.dropbox.com? 

 

Let me know.

  • jenoschae's avatar
    jenoschae
    New member | Level 2
    6 days ago

    Hello Nancy, 

    Thank you for your reply.  We actually weren't trying to upgrade, we were just trying to download photos from one of her homeschool programs that using Drop Box to collect hundreds of photos.  Somehow in the process of downloading, we must have selecting the free trial.  Jen

  • jenoschae's avatar
    jenoschae
    New member | Level 2
    6 days ago

    It was on dropbox.com. thank you for looking into this, Jen

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