We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Dark Vader's avatar
Dark Vader
Explorer | Level 4
12 months ago

How can I change my plan from Dropbox Essentials to Family?

Hi,   I am on the essentials plan and would like to change to the family plan.   I do not see the option when I click on the upgrade plan inside Dropbox web portal.   How do I change the ...
Dropbox Family
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
@Dark Vader wrote:

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

Dark Vader's avatar
Dark Vader
Explorer | Level 4
12 months ago

Dropbox website.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Dark Vader, can you change your plan to Dropbox Family through this page?

    • Dark Vader's avatar
      Dark Vader
      Explorer | Level 4
      12 months ago
      Nope, the Family option is not listed.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      12 months ago
      Hannah wrote:

      can you change your plan to Dropbox Family through this page?

      I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.

       

       

      • Dark Vader's avatar
        Dark Vader
        Explorer | Level 4
        12 months ago
        Exactly, this is the issue.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions