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PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

thx7783's avatar
thx7783
New member | Level 2

Hi,

 

Years ago I bought a Dropbox subscription with an email account that no longer exists. Can I please get some help cancelling this account, as I am still getting billed every month.

 

Thank you

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey thx7783! I hope you're doing well. 

 

Can you, by any chance, remember the password that's linked to your Dropbox account? If yes, you can log in and try to cancel your subscription directly from your Plan page (if you're on a direct Dropbox payment). 

 

That brings me to my second point; did you initially upgrade via www.dropbox.com or the App Store/Play Store instead? 

 

Let me know, and we can have a closer look.

  • thx7783's avatar
    thx7783
    New member | Level 2
    2 years ago

    Hi Nancy,

     

    The problem is- I can't even remember the email address (or even the domain name!) - it was that long ago. I know for sure it wasn't connected to the App store/Play Store.

     

    I can give you the details of the bank account?

     

    Thanks

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