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Forum Discussion
How can I become the team admin when the admin has left and didn't leave the password?
Hello
The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever.
How can we make a team member become the team administrator?
Thank y...
I am a member of a team and We have a Business account, unfortunately the Account Administrator, is no longer part of the Institution and in turn we cannot continue to make payments on her behalf.
She refuses to at least appoint another administrator and remove herself from the team as the account was created by her but paid for by the Institution.
We received a notification for payment but unfortunately we are unable to do so.
- Rich
Super User II
aoissa18 wrote:
She refuses to at least appoint another administrator and remove herself from the team as the account was created by her but paid for by the Institution.
Your first step should be to make an offline backup of your data, just in case the current admin decides to pull the account out from under you all.
Regardless of who was paying for it, the account is seen as belonging to her as she's the one that opened it. One of the Dropboxer's ( Hannah, Jay, etc.) may be able to offer a better solution, but I think your best bet will be to start a new team of your own, share a folder between the two accounts to transfer data (or reupload from the backup you're going to make), and then invite your members to the new team.
- Megan
Dropbox Staff
Hi aoissa18, let's see what we can do about that!
Actually, Rich is right on what he mentioned above, about backing your content just in case. It's indeed a better idea to create a separate Business team.
If your admin doesn't want to pass admin rights to anyone else, I'm afraid there's nothing you can do. Same goes for billing admin. Have you made sure that the current one, is also paying for the account?
I hope this clarifies.
