We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Kristaj's avatar
Kristaj
New member | Level 2
10 days ago

Getting messages that I'm out of space even though I upgraded in January

I paid for a Dropbox plan in January, but I started receiving messages that I'm nearly out of space, and when I log in to the website, I am seeing that my plan has been downgraded to "Basic."   W...
Plans
Storage space
upgrades
  • Hannah's avatar
    Hannah
    10 days ago

    Hey Kristaj, I hope you're well!

     

    There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

     

    Or you could move everything on one account into a folder and then share that folder with the other account.

     

    I hope this helps!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Kristaj - sorry to hear about this.

 

Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?

 

How did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device?

 

Let us know more and we'll take it from there. 

Kristaj's avatar
Kristaj
New member | Level 2
10 days ago

Thanks for your help. Maybe? Is there a way to merge them?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    Hey Kristaj, I hope you're well!

     

    There's no way to merge two accounts automatically; you could download the files from one account and upload them to the other.

     

    Or you could move everything on one account into a folder and then share that folder with the other account.

     

    I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions