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b2-experience's avatar
b2-experience
Explorer | Level 3
2 months ago

Getting an error that my account is inactive and to contact admin

Please I need some help ASAP.  I've been using dropbox for over 10 years as a repository for all my archived business files.  To say that the files are critical is a massive understatement and represent a decade of work! 

 

I tried a team account and that lapsed under the email

 

A member of that team is the primary account I need to re-activate 

 

I am currently logged in with a third account i don't use very often as it is the only way to access support and this community

 

when i try to login to   i get a message "account inactive, contact team admin" but the team is no longer active as it is disabled. 

 

I am freaking out here as if i lose these files I'm really dead in the water. 

 

can anyone please help me??

  • Hello b2-experience 

     
    Helen from Dropbox here. Thanks for reaching out about this. 
     
    To explain the situation and to help you will require some account-specific info that would be wise not to share publicly. 
     
    I’ll drop you an email shortly. (You might edit your post to remove your email addresses please!)

    Looking forward to assisting you further there. 
     
    Best regards, 
    Helen 
    The Dropbox Team
    • b2-experience's avatar
      b2-experience
      Explorer | Level 3

      ok thank you I really hope you can help me re-activate my files i'm freaking out over here! 

       

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