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Forum Discussion
Frustrated with Dropbox Enterprise Support – Seeking Help from Higher-Level Contacts
I’ve been experiencing ongoing issues with my Dropbox enterprise account, specifically with unclear guidance and conflicting information on my plan and storage needs. In 2023, I was paying $90/month ...
Rich
Super User II
Super User II
JustFixItInPost wrote:
Has anyone else encountered similar issues with Dropbox enterprise plans, particularly with overcharges or being told they need more users than necessary?
This is a result of Dropbox ending the "as much storage as you need" on the Advanced/Enterprise plans. Don't quote me on the numbers and they may have changed since then, but last year I believe the new limits were 15TB to start and then an additional 5TB per user on your account.
I'd start here for the history and then follow up with Sales.
So I've been dealing with them for 2 weeks on this an they keep changing their mind about the cost, I just want an answer... What does 65TB or 75TB cost.. why on one call does the sales rep tell me 900 and then the next say I need 7 users to keep my current plan without mentioning a price and telling me I have till 12/1/24 to renew...
