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OTFM-BC's avatar
OTFM-BC
Helpful | Level 6
3 years ago

Family Plan Invite: 'An error occurred'

Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
Dropbox Family
Onboarding
  • OTFM-BC's avatar
    OTFM-BC
    3 years ago

    UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey OTFM-BC, thanks for bringing this to our attention.

 

Can I email you, so we can look into this internally perhaps?

 

Thanks.

leadorfn2's avatar
leadorfn2
New member | Level 2
2 years ago

Hi,
I'm having this same problem with an invitee to my family plan - email [removed as per Community Guidelines]
Can you help?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi leadorfn2, and thanks for posting here.

     

    Please note that we don’t have any account visibility on the forum.

     

    Is this user that you mention on an in-app subscription perhaps, or do they have any other add-ons activated on their Dropbox account? 

     

    Also, if there’s any chance you’ve already opened a support ticket, please send me your ticket number here.

     

    Thanks!

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