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OTFM-BC's avatar
OTFM-BC
Helpful | Level 6
3 years ago

Family Plan Invite: 'An error occurred'

Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
Dropbox Family
Onboarding
  • OTFM-BC's avatar
    OTFM-BC
    3 years ago

    UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!

OTFM-BC's avatar
OTFM-BC
Helpful | Level 6

UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!

heir1's avatar
heir1
New member | Level 2
3 years ago

Thanks for making this post!

 

I had the exact same issue around the same time you did, so I linked to your post when I contacted support. 

  • MichP's avatar
    MichP
    Explorer | Level 3
    3 years ago

    How did you contact support?

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