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Forum Discussion

krluck1's avatar
krluck1
Helpful | Level 5
3 years ago

Email notification to upgrade

Hi, Is everyone on a free subscription hassled to upgrade to a much bigger (and obviously, paid) account even when they're barely using it?   I have just 3.1GB of 100GB storage in use and yet I...
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upgrades
  • krluck1's avatar
    krluck1
    3 years ago
    Well, don’t I feel stupid! My plan is actually the free plan which is only a paltry 3.75GB, so less than your regular DVD. So 3.1GB is not an unreasonable point at which to send me a warning.
    Cheers.
BMG6800's avatar
BMG6800
Explorer | Level 3
25 days ago
I was just emailed to say that my account was 143% over my account. Actually stored is 0 bytes. So, explain how i am over my limit when i have no actual files here currently.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    25 days ago
    BMG6800 wrote:
    I was just emailed to say that my account was 143% over my account. Actually stored is 0 bytes.

    Can you provide a screenshot of your usage from your Plan page? It should look like this:

     

     

     

     

    • BMG6800's avatar
      BMG6800
      Explorer | Level 3
      23 days ago

      I apologize for the delay, the screen shot request was difficult via the mobile ap.  Attached is my screen shot showing 0% of 2GB used. The emails to upgrade continue, with a threat to lock me out of the account.  Makes me not want to use this application.

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        23 days ago
        BMG6800 wrote:

        Attached is my screen shot showing 0% of 2GB used. The emails to upgrade continue, with a threat to lock me out of the account. 

        Are you sure you don't have another account that this could be referring to? Are the emails arriving on the same email address that you see on this page?

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