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Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey kelcor; I'm sorry for the late reply.

 

If you're still having issues with this, I'd suggest contacting our support team through an incognito window without signing into any account. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon, Kelly. 

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