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Forum Discussion
Dropbox cancelled my subscription of 2TB plan
A week ago, my Dropbox desktop app suddenly stopped syncing files. I checked the problem and found out that Dropbox had canceled my 2TB subscription plan for no apparent reason, downgrading my acc...
Megan
Dropbox Staff
Dropbox StaffHey there, vicjufu_data, let's jump right into this!
I took a look into our system, and I can see that your case is already being handled by our specialists.
I'm referring to ticket number 23443418. I’ve left them an internal note on your behalf, and changed the priority to High. They should get back to you as soon as possible.
I know this isn't ideal, but I trust that we'll do our best to assist, and rectify the issue.
Thanks a bunch!
Hi Megan.
I faced with the same situation a couple days ago. My 2TB subscription plan was cancelled for no apparent reason, downgrading my account to the Free Plan, so I cannot use my account as I got used to, and it caused problems.
I have no idea how to contact to support team to solve this problem since it’s impossible with Dropbox’ support policy based on the type of plan.
Due to the situation, I am looking for refund for my Dropbox Plus purchase made on 6/16/2024.
I faced with the same situation a couple days ago. My 2TB subscription plan was cancelled for no apparent reason, downgrading my account to the Free Plan, so I cannot use my account as I got used to, and it caused problems.
I have no idea how to contact to support team to solve this problem since it’s impossible with Dropbox’ support policy based on the type of plan.
Due to the situation, I am looking for refund for my Dropbox Plus purchase made on 6/16/2024.
- Megan
Hey shar04ka, thanks for letting me know!
I just sent you an email, in order for us to have a closer look into this. I'll see you there.
Cheers!
- I finally had to switch to Google Drive, since no one wanted to fix or explain what happened. It’s not the same as the Dropbox app in terms of sync speed, but it’s good enough for me, cheaper, and above all, the customer service is far more efficient than this.
shar04ka, I wish you better luck than I had. Hi Megan.
Gladly I found this community.... I encountered the same issue today. My 2TB subscription plan was unexpectedly cancelled after over than 10 years of subscription, reverting my account to the Free Plan. This change has disrupted my usual usage and created some problems for me.
I don’t know how to resolve this issue because the payment is still being charged.- Megan
Hi MSyazril, let's look into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
