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gandalf76's avatar
gandalf76
Helpful | Level 6
2 years ago

Dropbox business advanced unlimited space activation

I activated the business advanced trial, but unfortunately the space is limited to 3Tb. I really need to upload more files, so I entered my billing information and my paypal account. Unfortunately t...
Plans
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Space is given when you hit 75% of your quota or if you contact Support. 

 

There isnt ever a time that your plan will say 'unlimited' it will just increase in quota size. 

gandalf76's avatar
gandalf76
Helpful | Level 6
2 years ago

but then every time I reach 75% of the available space, do I have to request it from assistance or is it given to me automatically?
I'm currently at 90% and always have 3Tb...not increasing

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    It should happen automatically, but support isnt open on a weekend so if you've hit it then it should happen Monday

    • gandalf76's avatar
      gandalf76
      Helpful | Level 6
      2 years ago

      my assistance replied today inviting me to upgrade to the paid version at a broken link dropbox.com/renew
      I'm starting to doubt the seriousness of this service

      • ggtello's avatar
        ggtello
        Helpful | Level 6
        2 years ago

        the same here, upgraded to Business & immediatly received 50TB and more but always by support ticket

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