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hlingletkimso's avatar
hlingletkimso
New member | Level 2
2 years ago

Downgrade from advanced to standard

Hi, I'd like to downgrade from Advanced to Standard plan for my company, and I have to do it before tomorrow. I tried to change it several days before and I couldn't. Here is the description of...
Admin Console
downgrade
dropbox business
Plans
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Not here I'm afraid on a weekend 😞

 

You will need to speak to Dropbox support to do it via www.dropbox.com/support. However, they are only open Monday through Friday. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi hlingletkimso, I hope you’re doing well. 

     

    If you wish to change your Business team from Advanced to Standard, please keep in mind that this transition will take place at the end of your current billing cycle. 

     

    However, since you mention that the update doesn’t go through in the system, can you please open another browser on your computer and follow these steps once more?

     

    I’d like to check if you’ll see any difference.

     

    Thanks!

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