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Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
3 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Billing
cancellations
Multiple Accounts
Payments
Refunds
Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
Hi Nancy thank for the welcoming.
They are both direct Dropbox payments

I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.

Kind regards
Emma
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago
I totally understand. 

Would it be OK if l message you over to the email address that’s linked to your Community profile?

We’ll take a closer look together.
  • Emma Hodgson's avatar
    Emma Hodgson
    Explorer | Level 4
    3 years ago
    Yes please
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      All set! I have just messaged you, so please check your email inbox, when you have free time, and reply back to me.

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