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Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
3 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Billing
cancellations
Multiple Accounts
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Emma Hodgson and welcome to our Community!

Can you clarify whether both charges came from the App Store?

Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?

Let me know when you have more updates. 
  • Emma Hodgson's avatar
    Emma Hodgson
    Explorer | Level 4
    3 years ago
    Hi Nancy thank for the welcoming.
    They are both direct Dropbox payments

    I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.

    Kind regards
    Emma
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      I totally understand. 

      Would it be OK if l message you over to the email address that’s linked to your Community profile?

      We’ll take a closer look together.
      • Emma Hodgson's avatar
        Emma Hodgson
        Explorer | Level 4
        3 years ago
        Yes please
  • BanBrosAu's avatar
    BanBrosAu
    Explorer | Level 3
    2 years ago
    Hey guys, I have the same issue I have a subscription charge from Apple and one from Dropbox each month on the statement. Requesting a refund and any assistance will be greatly appreciated. Cheers
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi BanBrosAu, I hope you're doing well! 

       

      Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one?

       

      If it's the latter, you'd need to contact Apple, and ask them for assistance. 

       

      Let me know more!

    • Chantelle03's avatar
      Chantelle03
      Explorer | Level 3
      2 years ago

      Hello! Have you managed to get this sorted? I'm having the same issue and no luck getting any help at all!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Chantelle03, sorry to hear you're having issues with this.

         

        Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

         

        Thanks so much!

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