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forallatlantis's avatar
forallatlantis
Explorer | Level 4
3 hours ago

Logged into an old account and couldn't find my files

I recently logged into an old account but my only archived that I left in it is missing. Why this happenend and how to recover the archive ?

I mention the account was not disabled or deactivate by Dropbox, just not used to log into that account.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    forallatlantis wrote:

    I recently logged into an old account but my only archived that I left in it is missing. Why this happenend and how to recover the archive ?

    Take a look at your Events page and look for any recent activity.

    How long has it been since you last accessed the account? If it was idle for more than a year then the account would have been disable/deleted due to inactivity. Signing back in with the same credentials reactivates it as a new, empty account.

    • forallatlantis's avatar
      forallatlantis
      Explorer | Level 4

      Why didn't they announce it?

      Is it a way to recover it now ?

      Last login was in Oct 24, 2023

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