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Forum Discussion
Deleting licenses
Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for ...
This is TERRIBLE. My account has many unused licenses.
Trick #1, removing a user and deleting their data = still keep paying.
Trick #2, no apparent way to delete. Help section describes links that don't exist.
Trick #3, lots of Add User buttons. But remove users licensing first go to "renew now". What kind of dirty trick is being played here.
For me 30% of my billings for 6 months. Maybe more like 12 months.
Is this Dark Pattern of hiding removing licenses contributing 15% to DB revenue? Less? More?
update:
I wrote support.
Support gave me the same "answer" suggesting I tap on buttons that are not present.
I pointed this out.
After 3 days I nudged them again.
They replied they've removed the licenses for me! How kind...? No, not kind. This shuts me up but doesn't' solve the problem for the less-persistant.
Dear Dropbox, it appears this is intentional?
