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pboventure's avatar
pboventure
Explorer | Level 3
2 months ago

Death of subscriber/Refund for the subscription

Hello Dropbox team member I have been struggling for sometime now to get in touch with Dropbox.  I wanted to cancel the subscription of a deceased person.  I have been unable to reach anyone that i...
cancellations
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey pboventure - sorry to hear about your loss.

 

Have you tried following the steps outlined here by any chance?

 

If you did and still have issues, let us know and we'll reach out via email to investigate further. 

 

Thanks. 

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