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guikazu's avatar
guikazu
Helpful | Level 6
3 months ago

Consultation on handling unexpected downgrade from Dropbox Plus to Basic.

I had signed up for Dropbox Plus, but accidentally accepted an invitation as a team member of another organization. I then contacted the administrator of that organization to have them remove me as a...
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  • guikazu's avatar
    guikazu
    3 months ago

    Hi Megan 

    Thank you for the clarification. In that case, I will wait for the refund you mentioned.

    Best regards,
    guikazu

guikazu's avatar
guikazu
Helpful | Level 6

Hi Megan and DBX_Pedro ,

Thank you both for your responses and support.

After reading Megan's comment, I went ahead and re-subscribed to Dropbox Plus. However, I originally had a 3-year plan, and I would like to return to that plan instead of the new one I just signed up for.

Could you please assist me with reverting to my original 3-year Plus subscription?

I appreciate your help and look forward to your guidance.

Best regards,
guikazu

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey guikazu, thanks for the update here.

 

There are actually no 3-year plans available with Dropbox.

 

I will, however, pass your feedback along to our team about this.

 

If you have any more questions, just give us a shout.

  • guikazu's avatar
    guikazu
    Helpful | Level 6
    3 months ago

    Hi Megan 

    Thank you for the clarification. In that case, I will wait for the refund you mentioned.

    Best regards,
    guikazu

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi @guikazu ,

       

      Just a quick follow up, are you able to advise what sort of issue were you facing when trying to reach out to our support team initially ?

       

      Thanks in advance  

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