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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Walter
Dropbox Staff
Dropbox StaffHey Sdireda - sorry to hear you're having issues with this.
Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?
Also, did you only receive this email notification or did you notice a charge as well?
Were you able to get your money back?? I literally don't have work right now and 200 is so much money. I wish I had a # to call to speak to someone directly, but it says my basic free plan doesn't have that option available. this is a scam
- Walter
Thanks for the additional information Sdireda
Would it be OK if we sent you an email to have a further look internally?
While we're at it, do you get any results if you use our self-served look-up tool to identify the email address that's associated with your charge?
- Hi Walter,
I appreciate your help. Since I was just charged yesterday, it hasn't fully processed yet, so I can't look it up yet!
Yes, I'm OK with you sending an email 🙂
Please & thank you
