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Forum Discussion

londonjerry's avatar
londonjerry
Explorer | Level 3
25 days ago

Changing Family annual plan to Family monthly plan

This should be simple but the Dropbox How To's seem to refer to a different UI. When I click on my avatar I don't get "Manage account" as the How to requires
Billing
Payments
Plans
  • Hannah's avatar
    Hannah
    25 days ago

    Hey londonjerry, thanks for letting us know about this.

     

    Are you currently the Family manager?

     

    Can you try this page and let me know if you can find the correct options?

     

    Keep me posted.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hey londonjerry, thanks for letting us know about this.

 

Are you currently the Family manager?

 

Can you try this page and let me know if you can find the correct options?

 

Keep me posted.

  • londonjerry's avatar
    londonjerry
    Explorer | Level 3
    25 days ago

    Brilliant. Thank you Hannah

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      Happy to help, londonjerry!

       

      Let us know if you need anything else. 🙂

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      24 days ago

      Hi londonjerry, I am glad to see you got your issue was resolved by our amazing Hannah. 🤗

       
      I'm Theresa, a Community Manager here at Dropbox👩‍💻.
       
      I am really interested in learning about the innovative and creative ways individuals utilize Dropbox in their daily routines. If you are willing to share, I would love to hear how you maximize your use of Dropbox 🙌.
       
      I am always seeking out interesting workflows or effective strategies. There is also a possibility that we could provide you with some tips to enhance your experience or perhaps your insights could inspire our team 💫. 
       
      I look forward to hearing your Dropbox story,
       
      T 🎃 (Dropbox Community Manager)

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