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Forum Discussion
Changing Country and currency
Please advise if I change country and currency it tells me that my subscription will end and then need to continue, does my data stay exactly where it is? What do I need to do it?
I forgot to advis...
Hi gailb
Your data is safe 🙂
You need to wait for the upgrade to fail as well as the few retries that it will do - you get a few days grace before you are downgraded. Then once you are downgraded and you notice syncing stops as your account is now over quota you simply re-upgrade to the correct plan and using new card etc.
Hi all, I’ve moved from Hong Kong to Canada and I’m on a yearly plan expired on July 19, 2023. I tried to update my Canadian billing address and I didn’t see any subscription shown in Apple’s subscription list after change of country. Even I knew that I may wait till the end of grace period till Aug 19, 2023, I worry about the data loss in change of plan, from Plus to Basic plan.
Anyone experienced similar problem? Should I wait till end of grace period or contact Dropbox before Aug 19??
Nancy
Dropbox Staff
Dropbox StaffWelcome to the forum, Zenlawjp!
First of all, I’d like to assure you that even in the case of an account downgrade, you won’t lose any data from your Dropbox account, so you don’t need to worry about this. What will happen, if you go over-quota, is that you won’t be able to add new files to your Dropbox account, and your linked devices won’t sync for the time being.
Now, from what you mention, I get that the system can no longer bill you for the plan, since your billing country has changed, correct? If yes, then you'll need to wait till your Dropbox account has been downgraded, indeed, and after that, you may re-upgrade with your new billing info (either directly via www.dropbox.com or via iTunes again).
Let me know if you need further help, though.
