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mjx's avatar
mjx
New member | Level 2
2 years ago

can't cancel my professional trial (no option to cancel it)

I have subscribed the professional trial and it will end tomorrow.  I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual.  I fou...
cancellations
Plans
  • mjx's avatar
    mjx
    2 years ago

    I contacted the Dropbox support team, and a staff fixed this problem. 

    Whether I logged in on the website or on app, it does not matter for me. I could not fix it either way. 

    But I received a email from the support team that they removed the trial in my account. 

    Hope this can help you. 

Vasiljeva's avatar
Vasiljeva
New member | Level 2

Hi,

 

I would like to canceled my Basic plan, but I cant do it. Also I cant found it on google pay.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Vasiljeva wrote:

I would like to canceled my Basic plan, but I cant do it. Also I cant found it on google pay.

Are you sure you're being charged? The Basic plan is a free plan, and has no cost associated with it.

 

If your Plan page shows that you're on the Basic plan but you're being charged, use the credit card charge lookup tool to identify the account that you're actually being charged for.

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