We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mjx's avatar
mjx
New member | Level 2
2 years ago

can't cancel my professional trial (no option to cancel it)

I have subscribed the professional trial and it will end tomorrow.  I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual.  I fou...
cancellations
Plans
  • mjx's avatar
    mjx
    2 years ago

    I contacted the Dropbox support team, and a staff fixed this problem. 

    Whether I logged in on the website or on app, it does not matter for me. I could not fix it either way. 

    But I received a email from the support team that they removed the trial in my account. 

    Hope this can help you. 

acadianlifepromo's avatar
acadianlifepromo
New member | Level 2

I am needing to cancel my free trial. I chatted with a lady and followed prompts. She was stumped and could not assist me. I attached pics of what she wanted me to screen shot. Current Plan says "BASIC" but billing shows the Dropbox Professional.

 

Please help! Thanks.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey acadianlifepromo, sorry to see you're having trouble with this.

 

If you previously started a trial, it would make sense that it appears in your billing page.

 

However, if your plan page shows that you're on a Basic plan, you probably cancelled it already.

 

How did you initially start the trial? Directly through our website, or did you use the Dropbox app on your mobile device?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions