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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Hi, I can't cancel my free trial subscription as there's no "plan" tab? Thought I had cancelled prior to 16/12/23. You tried to charge for the Plus Plan. I see now that it’s difficult to navigate this site and to cancel free trials. I had cancelled but it’s impossible. Also for some reason I have 2 email addresses. Please help. Thanks, Kathy
- Hannah
Dropbox Staff
Hey gregans9, thanks for reaching out to us here on the Dropbox Community.
How did you originally create your free trial? Was it directly through our website or the Dropbox mobile app?
If it was the mobile app, have you tried these steps?
As for the two emails, do you mean that you're seeing two different Dropbox accounts?
