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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Rossi luo's avatar
Rossi luo
New member | Level 2
12 months ago

I have the same problem, I can`t find the way to cancel, but the system deduct my annual money, 216$, it is unfair. and I try to contact the drop box assistant, only robot reply , but can`t solve my problem. 

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