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Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Villager, thanks for messaging the Community!

 

Did you upgrade to a trial via the site or the mobile app? What plan do you see on this page currently?

 

This will help me to assist further!

Villager's avatar
Villager
Explorer | Level 3
2 years ago
Hi Megan, thanks for your reply and help! If memory serves, I believe it was on the website.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Villager, thanks for the info! 

     

    And what does your plan page currently read? 

    • Villager's avatar
      Villager
      Explorer | Level 3
      2 years ago

      Is the page you're requesting?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Villager, thanks for the info!

         

        Keep in mind that if your plan page mentions the Basic plan, then it seems you're not using a trial.

         

        Is it possible that you have two accounts, or that your trial expired?

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