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Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Villager's avatar
Villager
Explorer | Level 3

I am trying to cancel a basic 30 day free trial with no success. This is the most exasperating time I've ever had trying to cancel a trial. There is no option to cancel on either my phone or laptop. Selecting manage subscription just leads to a pitch for an upgrade. Someone please help. I've tried all the suggested methods. Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Villager, thanks for messaging the Community!

 

Did you upgrade to a trial via the site or the mobile app? What plan do you see on this page currently?

 

This will help me to assist further!

  • Villager's avatar
    Villager
    Explorer | Level 3
    2 years ago
    Hi Megan, thanks for your reply and help! If memory serves, I believe it was on the website.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Villager, thanks for the info! 

       

      And what does your plan page currently read? 

      • Villager's avatar
        Villager
        Explorer | Level 3
        2 years ago

        Is the page you're requesting?

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