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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
I am unable to cancel a free trial plan too. This looks like a scam to me. Dropbox are clearly making it almost impossibl;e to cancel and will be taking money without the wishes of the client. There is no way to cancel and nobody who will help. I think the police should investigate this.
Now Dropbox community says my issue is solved - which it is NOT. This is just wasting my time. I will cancel the whole plan. This is not an ethical way to do business and i do not want them having any of my data.
- Megan
Dropbox Staff
Hi Annoyed Derek, thanks for bringing this to our attention.
Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device?
Also, what exactly is reported in your plan tab at the moment?
Keep us posted!
