We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

arnoaldoori's avatar
arnoaldoori
Explorer | Level 4

cant change plan from professional to basic.

i want to downgrade from professional trial plan to basic.

the button for plan is not there.

  • General
  • Security
  • Notifications
  • Apps
  • Branding
  • Refer a friend
  • Sharing

also:  manage account shows

Dropbox Basic
 
2 GB of storage to help you store and share files.
 
but shows 3 TB : Personal Dropbox spaceUsing 0 bytes of 3 TB
 
i can not delete my account before downgrading the plan. downgrade is not possible
 
waht can I do?
 
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey arnoaldoori, thanks for joining the Community and sorry for the confusion this might have caused.

 

Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period. 

 

I hope this clears things up, Arnold. 

  • arnoaldoori's avatar
    arnoaldoori
    Explorer | Level 4
    2 years ago

    hi,

    thanks for the reply.

    there is indeed some confusion.

    i can not delete my account,

    when try, i get this:

    Before you can delete your account, you’ll need to cancel your active subscription

     

    but can not cancel subscription.

    how can i do that?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me too, arnoaldoori. 

       

      Since we don’t have any account visibility here on the Community, do you mind if we open a ticket for you instead? This way, we’ll be able to check more details on your account and guide you further.

      • arnoaldoori's avatar
        arnoaldoori
        Explorer | Level 4
        2 years ago

        yes, that could help

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions