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Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

arnoaldoori's avatar
arnoaldoori
Explorer | Level 4
2 years ago

cant change plan from professional to basic.

i want to downgrade from professional trial plan to basic.

the button for plan is not there.

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also:  manage account shows

Dropbox Basic
 
2 GB of storage to help you store and share files.
 
but shows 3 TB : Personal Dropbox spaceUsing 0 bytes of 3 TB
 
i can not delete my account before downgrading the plan. downgrade is not possible
 
waht can I do?
 
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey arnoaldoori, thanks for joining the Community and sorry for the confusion this might have caused.

     

    Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period. 

     

    I hope this clears things up, Arnold. 

    • arnoaldoori's avatar
      arnoaldoori
      Explorer | Level 4
      2 years ago

      hi,

      thanks for the reply.

      there is indeed some confusion.

      i can not delete my account,

      when try, i get this:

      Before you can delete your account, you’ll need to cancel your active subscription

       

      but can not cancel subscription.

      how can i do that?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi from me too, arnoaldoori. 

         

        Since we don’t have any account visibility here on the Community, do you mind if we open a ticket for you instead? This way, we’ll be able to check more details on your account and guide you further.

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