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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Rich
Super User II
Super User II
Red Gerran wrote:
The "plan" and "manage plan" are completely absent from my options.
Have you tried to access the Plan page manually?
Yes, that takes me to the page with the second image in my original post. As you can see, there's nowhere to cancel my free trial.
- Walter
Dropbox Staff
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Hi, I had the same problem. I saw this post so thought that meant my account was cancelled, but now i was just charged by dropbox! What happened?
- Jay
Hi @cccofre, if this is the case, I'd recommend getting in contact with the support team directly for them to assist you regarding this matter.
Walter I was just charged for a membership that you said was cancelled. Seeing as how you yourself have mentioned that the membership was cancelled, I would like to receive a refund in full and a guarantee that I will not be charged in the future.
this system is pure madness.
jay downgraded my free trial to a free basic subscription.
after that i finally could delete my account.
lets see..
Hi, how to cancel my 30days basic service trial? there is no cancel button as your instruction. but why deduct my annual service payment without my consent. it is unfair. and how can I contact you not robot.
[Removed as per Community Guidelines] this is my payment ID
- Jay
Hi arnoaldoori, I've sent you an email, please could you reply to it as soon as possible!
I'm having exactly the same problem - I have a basic plan but have also had an email confirming that if the plan is not cancelled by a certain date I will incur a charge of £216. Have spent the last hour trying to resolve this but without success> How do I talk to a human being?
