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Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    2 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Red Gerran wrote:

I'm trying to cancel my free trial, but I don't have that option.

How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?

Red Gerran's avatar
Red Gerran
Helpful | Level 5
2 years ago

On the Dropbox website.

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