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Forum Discussion
Cannot cancel my Dropbox subscription
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
Me too. I cancelled and downgraded my account. Yet I'm still getting charged. It's ridiculous. I've written to them cancel the account and send me refunds on numerous occasions. I cancelled it back in November 2023. I don't have time to keep chasing them! Whenever I'm in my account it asks do I want to upgrade to a paying level of storage. Proof that they should not be charging me!!!
This is happening to me also - what a poor business plan. I am disappointed and do not have time to try and figure out how to get reimbursed.
- Jay
Dropbox Staff
Hi MK45, are you not able to cancel your Dropbox subscription by following these steps?
What are you seeing when trying to do so?
no I do not see those options- I have been on this for over an hour and am very frustrated. Thanks for trying to help.I will fight to not loose $200 for a subscription I do not use. I needed it for a class. My fault for giving my credit card but I have tried to stay on top and cancel with no luck. I am cynical and suspicious of programs that make it this difficult, do not have a customer service number you can call and the chat is just generated AI
