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Ganesh S.3's avatar
Ganesh S.3
New member | Level 1
9 years ago

Cancelling Auto Renewed Account

Support Team/Users,       My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
cancellations
  • Rich's avatar
    Rich
    9 years ago

    You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

     

     

FLConsumer's avatar
FLConsumer
New member | Level 2

I downgraded my account in 2015 and to this day I am still being charged 9.99/mo!  Now I'm working with the fraud dept at my bank and will be going to the consumer protection agency here in FL.  I've had my debit card changed 3 times now and somehow they continue to bill me!  I have verified all my accounts are of the basic free account.

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