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Forum Discussion
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
Rich
Super User II
Super User IIYou can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
I downgraded my account in 2015 and to this day I am still being charged 9.99/mo! Now I'm working with the fraud dept at my bank and will be going to the consumer protection agency here in FL. I've had my debit card changed 3 times now and somehow they continue to bill me! I have verified all my accounts are of the basic free account.
Rob_CashDropbox Staff
Have you opened a ticket with Support to investigate this? Is it possible that there is an account with a mistyped email address, etc?
You can start the process at this page:
https://www.dropbox.com/support/email/billing_and_payments- Rich
FLConsumer wrote:
I've had my debit card changed 3 times now and somehow they continue to bill me!
For future reference, and this is for any subscription service, not just Dropbox, changing the card doesn't always cancel existing recurring charges. The card details are only used to authorize the subscription. After that, the authorization already exists between the company and your bank, so your bank just continues to allow the charge. The card number no longer matters at that point. To cancel a recurring charge, you need to actually cancel the service in question.
I've changed cards while I've had active subscriptions, and I didn't have to update the subscriptions until the expiration date of the original card came up.
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