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Forum Discussion
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
This is total BS. You should have a grace period at renewal time!!!! I will work hard to make sure no one uses your services.
Mark
Super User II
Super User IIThats why you are emailed and warned renewal is going to happen numerous times starting over SIXTY days before it happens. If you dont cancel within that time frame how on earth is this the companies fault?
It's my wife's account and she did not tell me of any warning messages. I realized that,the yearly auto billing for the plus level had been made when it appeared in our credit card and found that there is no way to cancel now with a refund.
We have it for another year that I don't need. You make the auto renew seemingly mandatory and you should, at least, give a grace period for a refund. It's a year. a long time! Why don't you do that and/or make auto renew optional. Really not a nice practice.- MarkOr, going the other way, why dont consumers read emails and not ignore the repeated warnings of the impending auto renewal?
It isnt Dropbox's fault that the emails they've sent have been ignored.
Mark wrote:
Or, going the other way, why dont consumers read emails and not ignore the repeated warnings of the impending auto renewal?
It isnt Dropbox's fault that the emails they've sent have been ignored.That's true but humans are fallible. My wife ignored the mesages but she doesnt't take care of the payments in our family. As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set. Why isn't auto renew optional as in most situations. Or at least be able to turn it off without cancelling?
I have all basic free accounts, have never gotten an email, yet dropbox still charges me $9.99/ month! It's been going on for 4 years! My bank is out of options now and we have to file fraud charges and consumer protection complaints on dropbox.com now!
