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Forum Discussion
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
Rich
Super User II
Super User IIYou can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
This is total BS. You should have a grace period at renewal time!!!! I will work hard to make sure no one uses your services.
- MarkThats why you are emailed and warned renewal is going to happen numerous times starting over SIXTY days before it happens. If you dont cancel within that time frame how on earth is this the companies fault?
It's my wife's account and she did not tell me of any warning messages. I realized that,the yearly auto billing for the plus level had been made when it appeared in our credit card and found that there is no way to cancel now with a refund.
We have it for another year that I don't need. You make the auto renew seemingly mandatory and you should, at least, give a grace period for a refund. It's a year. a long time! Why don't you do that and/or make auto renew optional. Really not a nice practice.
I downgraded my account in 2015 and to this day I am still being charged 9.99/mo! Now I'm working with the fraud dept at my bank and will be going to the consumer protection agency here in FL. I've had my debit card changed 3 times now and somehow they continue to bill me! I have verified all my accounts are of the basic free account.
Rob_CashDropbox Staff
Have you opened a ticket with Support to investigate this? Is it possible that there is an account with a mistyped email address, etc?
You can start the process at this page:
https://www.dropbox.com/support/email/billing_and_payments- Rich
FLConsumer wrote:
I've had my debit card changed 3 times now and somehow they continue to bill me!
For future reference, and this is for any subscription service, not just Dropbox, changing the card doesn't always cancel existing recurring charges. The card details are only used to authorize the subscription. After that, the authorization already exists between the company and your bank, so your bank just continues to allow the charge. The card number no longer matters at that point. To cancel a recurring charge, you need to actually cancel the service in question.
I've changed cards while I've had active subscriptions, and I didn't have to update the subscriptions until the expiration date of the original card came up.
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