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Forum Discussion
Cancelling an account associated with an email I no longer have access to
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. I can't log in because of the two factor authentication that sends an email to that account. There does not appear to be a way to actually contact customer service. How can I cancel this subscription?
ask1234 wrote:
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. ... How can I cancel this subscription?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Rich
Super User II
ask1234 wrote:
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. ... How can I cancel this subscription?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- I’ve gone through the steps to get my subscription cancelled for an account where I no longer have access to the associated email address. I asked a question on here, did what the responder suggested, and filled out a web form to cancel my subscription listing both email addresses for the account I wanted to cancel and where I can currently be reached. I never got a response after filling out the form, and have been charged again. How do I contact a person from this company and get a back and forth response?
- Rich
ask1234 wrote:
I ... filled out a web form to cancel my subscription listing both email addresses for the account ... I never got a response after filling out the form ...Reply back here with the ticket number you received and a Dropboxer can look into it on Monday.
How do I contact a person from this company and get a back and forth response?The steps I listed previously is how you contact Support. There is no other method.
- Ticket number? There was no ticket number. I filled out the form and never heard back. This is the worst customer service experience I’ve ever encountered. It really can’t be called customer service at this point.
