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Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
2 years ago

Cancelling a Dropbox Sign subscription

I don't see a way of cancelling a Dropbox Sign subscription on the Dropbox Sign home page under Profile, nor is it possible on the Dropbox home page under 'Settings' --> 'Plan'.  I hope someone can...
cancellations
Dropbox Sign
Payments
  • Jo1Sy's avatar
    Jo1Sy
    2 years ago
    I finally succeeded in canceling my subscription.
    I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
I finally succeeded in canceling my subscription.
I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I'm glad to hear it's sorted now and thanks for your feedback as well Jo1Sy 

 

Let us know if you have anything else to add. 

  • Jo1Sy's avatar
    Jo1Sy
    Helpful | Level 5
    2 years ago
    I finally succeeded in canceling my subscription by logging into my (old) Hello Sign account and doing it from there.
    It’s high time Dropbox sorted this issue out and allow users to unsubscribe from either their Dropbox or Dropbox Sign websites… and not via a defunct Hello Sign website.

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