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Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
Hannah
Dropbox Staff
Dropbox StaffThanks for your feedback here, CK12.
Would you like assistance with the same issue? Are you having trouble cancelling your subscription?
Yes, I am having the same problem cancelling my account.
- Jay
Hi bobscarwidow, are you accessing this on the Dropbox site? What do you see on the plan page?
Love4littleman, what happens when you attempt to cancel the plan?
There is no dropdown or tab that says "Plan". I have paid for this account since 2016 and have never been able to make it work like it should. Do I have an older version or something?
- Jay
When you click the link I provided previously, what screen do you see?
Does it tell you what plan you're on and the quota level?
Hello,
I don't find the "Plan" page. I go to settings and this is what I see. I don't see Plan. If you do, please tell me where.
- Megan
Hi bobscarwidow, thanks for the screenshot!
Based on the info shown there, it looks like you're using a Basic, free account, not a paid one.
Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store?
