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Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
I am on my church's video team and we use Dropbox. I apparently somehow got an individual account that was billed to me annually and I just noticed it on my credit card statement. (was also charged last year but didn't notice it then). I have navigated this extremely difficult web site and was able to cancel the account that was paid on July 30, but the cancellation doesn't take place until next year on July 30. How can I cancel and get a refund?
This is Mrc7cas adding to my statement. My email is [removed per the Dropbox Community Guidelines]
- Hannah
Dropbox Staff
Hey Mrc7cas, thanks for reaching out.
Since you're still on a paid plan, can you try reaching out to our support team directly about your request?
They'll be able to look into it for you.
