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Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
Hannah
Dropbox Staff
Dropbox StaffHey dpcrush2112, thanks for reaching out to us and sorry to see you're having trouble cancelling your subscription.
Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)?
Let me know and we'll go from there.
I don't really remember. I probably did it via the app - but I don't understand why it matters how i upgraded - I just did.
Any help here is greatly appreciated.
- Rich
Super User II
dpcrush2112 wrote:
I probably did it via the app - but I don't understand why it matters how i upgraded - I just did.
It matters because if you subscribed through the app, then you're being billed by the app store (Apple or Google) and not by Dropbox, so you would need to contact the app store in question for any billing assistance. Dropbox wouldn't have access to your billing information in such a case.
Ok - that makes sense - here is what the charge looks like on my statement:
01/18 01/17 5500 GOOGLE *Dropbox g.co/helppay# CA $12.89
Does that mean that I have to go through Google to stop the recurring charges? And if so, I am not even sure where to start to do that. Is there any direction you can give me on that?
Thanks
- Nancy
Hey dpcrush2112!
You may want to take a look here for more details on how to cancel your plan via Google Play.
